Introduction
At our Chabad Malvern Early Learning Centre, we extend a warm welcome to all parents, children, and family members, fostering a friendly, trusting, and supportive atmosphere. Our aim is to assure you that your child is receiving the best possible care in a safe, secure, healthy, and happy environment. Here, we believe in creating an atmosphere where children can develop their intellectual, social, emotional, and physical skills, paving the way for them to become competent and confident individuals.
Our commitment to excellence is reflected in our compliance with the National Quality Framework (NQF), encompassing the National Quality Standard (NQS), the Early Years Learning Framework, and the National Regulations (Education and Care Services National Regulations). We are proud to be regulated by the Australian Children’s Education and Care Quality Authority (ACECQA) at the national level and the state licensing department in our State/Territory.
Each of our educators is not only trained but also deeply experienced in the realms of early education and care. This high standard and dedication enable us to provide developmental and educational curricula tailored to each child individually and as part of a group. We cherish the relationships children have with their families and communities, using these as the building blocks for our curriculum. Working hand-in-hand with parents, we ensure that each child’s knowledge, ideas, culture, abilities, and interests form the very foundation of our programs.
Every learning experience is crafted to instill and promote a genuine love for Judaism. From Jewish values to culture, laws, customs, and traditions, our integrated general program reflects a holistic approach. We believe in creating an environment where the richness of Jewish heritage is interwoven seamlessly with a broader educational experience.
If you are considering enrolling in our center, we want you to know that our commitment goes beyond providing care – it's about creating a nurturing space where your child can thrive, learn, and build lasting connections.
Our educators are always committed to the well-being and development of your child. If any concerns arise in any area, they will promptly inform you and offer guidance on where to seek help. We believe that open communication between educators and parents is essential, and you always have the final say in how to address such matters.
We encourage you to engage in conversations with your child's educators regarding any aspect of the program or your child's development. We are here to support your child's growth and learning journey and value your active involvement in their educational experience.
Complaints
We understand that perfection is an unattainable goal, and like everyone else, we are not exempt from this reality. The field of childcare is demanding, and time constraints often limit our ability to address every aspect. While our commitment is to maintain the highest level of professionalism, unforeseen circumstances, such as dealing with first aid procedures, may occasionally result in a child missing a scheduled nappy change.
Our staff endeavors to communicate any issues promptly. However, during emergencies or busy periods, communication between staff and parents may not occur as seamlessly as we would like. Even if our staff seem occupied, we encourage parents to approach us with any questions necessary to address concerns.
If you ever have a complaint about the center or the level of care your child is receiving, we want to hear it. Both positive and constructive feedback is crucial for our continuous improvement. Without awareness of what may be wrong, we cannot guarantee a resolution or prevent a recurrence. Parents can rest assured that any complaint made will never negatively impact the care provided to a child.
For the resolution of complaints, we kindly request that they be directed to the Coordinator. Privacy and confidentiality are assured, and all complaints and concerns will be addressed directly by the Coordinator with the staff member involved. The Coordinator will then suggest recommended steps to overcome any problems or issues.
It's important to note that angry confrontations, especially in public forums, can be disruptive to children's programs and upsetting for both staff and children. We encourage open communication and constructive dialogue to ensure a positive environment for everyone involved.
If, for any reason, you are dissatisfied with the way we have responded to your complaint or feel uncomfortable approaching us directly, you can contact:
Children’s Services Adviser, at the Department of Human Services via
Phone: 1300 555 520 or
In writing to: 165-169 Thomas Street
Dandenong, Victoria 3175
They will investigate the complaint on your behalf.
Changes In Centre Policy
We invite parents and staff to actively participate in our annual policy review process. However, in cases where the Centre deems it necessary to make adjustments or updates to policies outside the regular annual review, it reserves the right to do so. Any modifications or additions will be communicated in writing, either by the management and/or the coordinator, ensuring that everyone is informed of these changes.